Oracle support services
- February 24, 2016
Rebecca Wettemann, vice president of Nucleus Research, answers questions on cloud adoption, third-party support and how that support promotes adoption for Oracle cloud customers.
- January 22, 2016
A Colorado school district moved some business applications from Oracle EBS to Workday, then switched to Rimini Street's EBS support services after Oracle wouldn't lower its support costs.
- March 06, 2015
Oracle and Oregon start another round of lawsuits about Cover Oregon, with Oracle alleging that Cover Oregon failed as a campaign re-election distraction.
- November 19, 2014
Oracle and SAP settled a 2007 copyright infringement lawsuit, agreeing that SAP will pay Oracle a total of $359.2 million. But third-party maintenance law is still far from settled.
- November 11, 2014
Oregon has halted all work on its Cover Oregon health website, for which Oracle was the main contractor. Also, Oracle accuses tech support vendor Rimini Street of continuing to infringe its copyrights.
- September 18, 2014
Oracle acquired media management and storage company Front Porch Digital, while Oregon prepares for its legal battle with Oracle and sets its budget at $2 million.
- August 29, 2014
The U.S. District Court in Las Vegas ruled that Oracle's claims of 'massive theft' of property by Rimini Street are true. Rimini Street customers are just waiting for this to blow over.
- May 23, 2014
Rimini Street helped Lydall get away from forced updates and upgrade between two versions of Oracle EBS not supported by Oracle.
- May 08, 2014
News briefs: Rimini shows their Q1 report; Oracle releases new Customer 2 Cloud service; Oracle looks for Heartbleed security problems.
- February 17, 2014
Third-party support isn't necessarily illegal, a judge says. But with some customers, Rimini Street copying Oracle software to its own computers was.
- October 07, 2013
The Oracle Microsoft deal to allow Oracle Database to run on Windows Azure may puzzle some. Which end users might take advantage of that, and why?
- June 12, 2013
A software vendor trolls a toll collection agency, and other ridiculous stories in the world of software license compliance.
- June 03, 2013
Software analyst Ray Wang explains how some vendor sales reps are questioning customers' software license compliance to squeeze dollars out of them.
- April 17, 2013
There were plenty of messages to take away from Collaborate, but one of the main ones was that Oracle third-party options should not be ignored.
- April 10, 2013
Oracle President Mark Hurd knows that some customers think Oracle is hard to work with. Some have even moved to third-party support as a result.
- September 27, 2012
Why is third-party support popular with Oracle users? Analysts and consumers tell us why. What to take away from the Oracle-CedarCrestone case.
- September 18, 2012
IT pros running Oracle on Itanium are happy Oracle will now support software on Itanium, but a crucial decision still awaits them down the road.
- September 04, 2012
Oracle wanted more than $2 billion in its copyright infringement lawsuit against SAP and TomorrowNow, so $306 million apparently isn't cutting it.
- July 10, 2012
Oracle will retire the Flash of its support portal, which had caused many Oracle pros problems, in favor of the more standard HTML version.
- June 29, 2012
IT analyst Rob Enderle says that Oracle made a mistake in pulling support away from approximately 140,000 Oracle on Itanium customers, adding that right now “Oracle on Itanium is probably not a good idea.”
- June 06, 2012
Oracle Platinum Services is a new support program from Oracle that provides specific SLAs for customers running expensive Oracle hardware such as Exadata, Exalogic and Sparc Supercluster.
- May 08, 2012
At some point, your JD Edwards shop will have to decide whether to switch to a different product, upgrade or stay where you are. Learn what two other organizations did when working through JD Edwards upgrades.
- April 23, 2012
Going to third-party Oracle support means saving money and possibly having customizations supported. But concerns about upgrades down the road may provide pause.
- March 15, 2012
A recent survey of 327 Oracle application pros by the Oracle Applications Users Group found that end of support was by far the biggest driver for upgrading.
- December 15, 2011
The Oracle E-Business Suite 11i Extended Support fee will be waived another two years. While a good thing financially for 11i users, it might just delay the inevitable – an expensive upgrade to R12.
- November 02, 2011
Oracle’s decision to stop supporting development on Itanium has left companies like Swiss department store Manor in the lurch.
- October 04, 2011
One year into his tenure as Oracle president, Mark Hurd is still focused on sales, but he maintains supporting customers is core to the company despite some criticism.
- September 19, 2011
Experts at a recent user group meeting told the audience that Oracle forgets too often about longtime customers, doesn’t provide the level of support it should and often has too high a cost.
- September 13, 2011
Oracle has added the upcoming Sparc T4 chip to its processor core factor table, and what it says has some wondering whether Oracle is playing games to get people to adopt Sun hardware.
- July 12, 2011
The new Oracle Exadata storage expansion racks may be able to ease storage-based performance bottlenecks, but the full rack comes with a seven-figure list price.
- June 22, 2011
Oracle recently announced changes for the storage management features of Oracle Database, leaving some Red Hat Enterprise Linux (RHEL) users wondering if Oracle is pulling support for Red Hat.
- June 16, 2011
HP's lawsuit against Oracle claims that Oracle's decision to stop development on Itanium platforms violated an implied contract between the two.
- April 26, 2011
Oracle license audits are a great opportunity for a company like Oracle to charge you more money. But knowing exactly what happens during an Oracle license audit can help in avoiding those extra fines.
- April 19, 2011
Undergoing an Oracle license audit is no picnic. There are several ways they start, and reasons why Oracle is so aggressive with them.
- March 25, 2011
Given Oracle’s recent announcement that it would stop software development on Itanium, one environmental services company’s decision to move to x86 Linux is timely.
- March 10, 2011
Oracle has seen big drops in server revenue and shipments in the past year, and end users list several reasons why they’re migrating to competitors.
- February 22, 2011
IT shops running Oracle on VMware say they often get mixed messages regarding support. Oracle Support does one thing; Oracle sales reps say another.
- February 15, 2011
SearchOracle readers react to a story last week on the quality of Oracle Support. Summary: They’re not pleased with support.
- February 07, 2011
Recent surveys have found that dissatisfaction with Oracle Support is high compared with competitors. Why? And what can you do to get the Oracle support you need?
- September 21, 2010
Third-party support provider Rimini Street is adding support for Oracle E-Business Suite, with its first customers starting in a charter program at the beginning of next year.
- August 18, 2010
A recent survey of more than 400 SearchOracle.com readers found that third-party Oracle application support is growing in popularity, mainly due to cost savings.
- May 25, 2010
Learn about the options for third-party tools for Oracle databases and why Oracle third-party tools are growing in popularity.
- May 20, 2010
Oracle’s unlimited license agreements have grown in popularity, but end users should pay close attention to the details rather than assuming that “unlimited” means unlimited.
- April 22, 2010
Database pros say Oracle’s licensing and support policies for Oracle on VMware are still a pain point, mainly because Oracle considers VMware to be “soft partitioning.”
- March 29, 2010
Rimini Street has filed a countersuit against Oracle, calling Oracle's practices "anticompetitive."
- May 21, 2009
Learn why the Oracle-Sun deal may trigger Oracle license agreement inspections, and get tips on Oracle contract management strategies from users and analysts.
- April 27, 2009
Read SearchOracle.com's coverage of Collaborate '09, the largest conference for users of Oracle applications, combining the IOUG, OAUG and Quest.
- September 01, 2007
Technology professionals offer harsh criticism and rave reviews of Oracle's support organization, while an industry expert sizes up the alternatives.