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The success of an enterprise resource planning (ERP) software project depends on effective user adoption. Businesses often don’t focus enough on quicker user adoption, which helps sustain JD Edwards implementations and upgrades throughout their lifecycles. So let’s talk about how to achieve quicker and smoother user adoption with the Oracle User Productivity Kit (UPK).
For the uninitiated, UPK is an Oracle tool that helps quickly develop and deliver on-demand training. UPK captures a developer’s interactions and transactions with the system and has the capability to record them in various formats. UPK outputs manuals, cards, guides, video recordings and presentations.
When JD Edwards ERP is implemented, it fundamentally changes the way a business user or group does work. Therefore, the culture change and business process associated with the JD Edwards ERP is more noteworthy than the implementation of JD Edwards itself. Here are four things a business can do with UPK to increase user adoption of JD Edwards:
Generate interest and change perception. JD Edwards business users may not be interested in new JD Edwards product features and associated benefits, especially if they’re satisfied with their current ERP system. To create awareness, generate interest and change perception, offer a real-life scenario. UPK prebuilt content can help show how the JD Edwards procure-to-pay process works, for example, and how it can help procurement departments be more efficient and effective.
Develop a basic theory. Once end user perceptions are changed, you must explain new JD Edwards functionalities. End users need to understand some fundamental concepts about the product so they can apply it to their jobs. UPK content can make it easy to understand elementary steps in an order-to-cash business cycle in JD Edwards. This knowledge will help users understand how JD Edwards can help order management, monitoring and tracking.
Show applicability. The focus now shifts from explaining elementary concepts to applying them. Business users and groups must know how JD Edwards applies to their jobs. UPK lets one set up a session with business users or groups to learn how they keep people notified about what they are working on and how JD Edwards might enable them to do so differently. UPK can also capture all the steps in a business process. It can record every keystroke, and click of the mouse, each menu option chosen and each button pressed. Then the UPK content can be updated whenever there is a change in functionality or a business process and can be shared with a larger group.
Makeit alive. Finally, it is about making the new JD Edwards ERP real, relevant and relatable to business groups and people. In the previous three stages we saw all the preparations. This stage is where it becomes reality. Develop specific content in UPK and provide step-by-step user guides with screenshots to help users with the new JD Edwards ERP applications. JD Edwards training can include UPK content before the new functionalities are rolled out.
ABOUT THE AUTHOR
Shriranjan Gharpure is a consulting and systems integration project manager at Infosys Ltd. He has close to a decade of experience on different versions of Oracle JD Edwards.
This was first published in June 2012