Oracle is purchasing SaaS CRM firm RightNow, but what does the RightNow acquisition mean for the CRM industry, for RightNow and for you? Listen to this candid discussion with Forrester Research senior analyst Kate Leggett to learn:
- Oracle public cloud: What does this mean for it?
- When Oracle met RightNow: What Larry Ellison sees in RightNow
- What alternatives are available for Oracle customers?
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This was first published in November 2011