This year saw a number of events that affected IT. The Sarbanes-Oxley Act, with its harsh penalties for public companies that lack internal data controls, finally kicked in. While patching systems remained a huge problem, mainly because there seemed to be so many holes to fill, it prompted industry leaders to band together to produce more secure software. Outsourcing was one of the most hotly debated issues of the year, and will most likely continue to be for the next few years. Microsoft unveiled the massive XP Service Pack 2 to demonstrate its commitment to secure software. And the 18-month battle between PeopleSoft and Oracle left users unsure of the future. Here is a sampling of notable quotes that helped define 2004.