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Does Oracle support non-certified products?

Does Oracle support non-certified products and non-certified products? Learn more about what certified means in this tip from Oracle expert Brian Peasland.

What does certified mean in the context below?  If a product is not certified, is it fully supported?

“Oracle Products are not certified to run on Virtual Machines/guests provided by Red Hat, Novell or XenSource Xen offerings.”

Oracle will only fully support products on “certified” configurations. Oracle has gone through extensive testing on these configurations and certifies that their product will work in that configuration. If you are running Oracle in a non-certified environment, Oracle Support may initially try to help you, but they may also say to move to a certified configuration before obtaining any other help from them.

Have a question for Brian Peasland? Send an e-mail to editor@searchoracle.com

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This was last published in June 2010

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